Guideline Canada maintains full ownership of the products until full payment has been received.
As of October 28, 2026, due to tariffs and rising shipping costs, we have made the decision to discontinue sales and shipping to the United States. If you are a US-based Guideline customer, you can continue shopping through the international Guideline online store.
You may cancel your order as long as it has not yet been shipped by contacting us. If your order has already been shipped, you will need to return the package in order to receive a refund. Shipping and freight charges are non-refundable. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent from our warehouse in New Richmond, Québec. Order are sent within 2 business days after being placed.
The normal delivery time from the package has left our warehouse is:
- 1-3 business days in Québec
- 3-4 business days in Canada
4-6 business days in the USA
You may have your order shipped to your workplace if this is more convenient for you. Simply enter your work address as the shipping address at checkout.
Please note that some restrictions may apply to deliveries to PO boxes.
How are shipping costs determined?
We ship across North America Canada. Shipping costs vary depending on your delivery address and the size of your order. Shipping fees are automatically calculated at checkout based on these factors.
Canada
Free shipping for orders over $149.99 CAD
USA
Free shipping for orders over $149.99 CAD
Returns Policy
We want all our customers to receive high-quality products. If there is an issue with a product you have received or if your delivery does not match your order (incorrect or missing items), please contact our customer service team. If you contact us by email, please provide as many details as possible, including your order number and photos of any defective or damaged products.
If you are not completely satisfied with your purchase, you may return any unused products in their original, undamaged packaging within 14 days of receipt for a refund.
Once we receive your return, we will refund the purchase price of the returned products, excluding any original shipping charges.
All returned products must be in their original packaging and include all accompanying documentation. Both the products and their packaging must be undamaged. Otherwise, we may be unable to issue a refund.
You are responsible for arranging and covering the shipping costs associated with returning your order. The returned products remain your responsibility until they arrive at our warehouse. Please ensure that all items are securely packaged to prevent damage during transit.
How to Return a Product
When returning a product, please make sure to include your order number, full name, and address. Without this information, we will be unable to process your refund. If you are returning a defective or incorrect product, please also provide a detailed description of the issue.
Please include a completed return form with your returned products.
Our return address is:
Rhéal Pitre Sports
325, Rte 132 Ouest
New Richmond, QC, G0C 2B0
+1 (418) 392-6230
Depending on the shipping carrier, it may take up to 14 days for your return to reach us. Once we receive your returned products, we will inspect them and process your refund within 48 hours.