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Guideline Canada maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Canada Post from our warehouse in New Richmond, Gaspésie, Québec. Your order will be sent within 2 working days after it has been placed.

The normal delivery time from the package has left our warehouse is:

• 1-2 working days to the Québec
• 3-5 working days to Canada
• 4-6 working days to USA

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address.

How much is the freight charge?

We ship all over North America, and the freight charge depends on your delivery address and your purchase amount. During the Check Out operation, our website will estimate the price depending on your address and the weight of your order.

Canada

Free delivery over 500$ CND

USA

Free delivery over 500$ CND

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.

Please enclose a return form with the returned products.

Our return address is:
Guideline Canada
Distributed by : Rhéal Pitre Sports
162, Rte 132 Est New Richmond, Qc, G0C 2B0
1-418-392-6230
1-855-392-6230

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.